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Privacy Policy

This is the website privacy notice of vegandunk.co.uk.

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In this document, “we”, “our”, or “us” refer to VeganDunk.

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Introduction

This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.

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We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.

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We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

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Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).

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The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

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Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

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What Personal Data we Collect

We receive, collect and store any information you enter on our website or provide us in any other way. The personal data we collect from you includes:
 

  • name, email, phone number, address, billing information, payment information

  • your Internet Protocol (IP) address, and details of which version of web browser you used

  •  information on how you use the site, using cookies and page tagging techniques

 

We use Google Analytics and Wix software to collect information about how you use vegandunk.co.uk. This includes IP addresses. The data is anonymised before being used for analytics processing.

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Google Analytics processes anonymised information about:
 

  • the pages you visit on vegandunk.co.uk

  • how long you spend on each vegandunk.co.uk page

  • how you got to the site

  • what you click on while you’re visiting the site

 

We do not store your personal information through Google Analytics (for example your name or address).

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Why we need your data

We collect information through Google Analytics to see how you use the site . We do this to help:

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  • process your order request

  • make sure the site is meeting the needs of its users

  • make improvements to content and pages
     

We also collect data in order to:

  • adhere to training requirements and code of conduct

  • respond to any queries you send us

  • contact our Visitors and Users with general or personalised service-related notices and promotional messages

  • monitor use of the site to identify security threat

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Our legal basis for processing your data

The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of vegandunk.co.uk.

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The legal basis for processing anonymised data for Google Analytics is your consent.

The legal basis for processing all other personal data is your consent and legitimate interest for our services provided.

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What we do with your data

The data we collect may be shared with regulatory bodies for auditing purposes. It may also be shared with our technology suppliers, for example our hosting provider.


We will not:

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  • sell or rent your data to third parties

  • share your data with third parties for marketing purposes

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We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

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We may also use your data to contact you to:

  • notify you regarding your account, 

  • resolve a dispute,

  • collect fees or monies owed,

  • poll your opinions through surveys or questionnaires,

  • send updates about our company,

  • or as otherwise necessary to contact you to enforce  any agreement we may have with you.
     

For these purposes we may contact you via email, telephone, text messages, and postal mail. If you wish to unsubscribe to any marketing communications you may do so by either unsubscribing via the email or by contacting us on hello@vegandunk.co.uk

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How long we keep your data

We will only retain your personal data for as long as:

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  • it is needed for the purposes set out in this document

  • the law requires us to

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Where your data is processed and stored

Vegandunk.co.uk is hosted on the Wix.com platform. Wix.com provides the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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Data collected by Google Analytics data may be transferred outside the EEA for processing.

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How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

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Your rights

You have the right to request:

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  • information about how your personal data is processed

  • a copy of that personal data

  • that anything inaccurate in your personal data is corrected immediately

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You can also:

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  • raise an objection about how your personal data is processed

  • request that your personal data is erased if there is no longer a justification for it

  • ask that the processing of your personal data is restricted in certain circumstances

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If you have any of these requests, get in contact via hello@vegandunk.co.uk.

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Links to other websites

vegandunk.co.uk contains links to other websites.

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This privacy notice only applies to vegandunk.co.uk, and does not cover other services we link to. These services and sites have their own terms and conditions and privacy policies.

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

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Contact us or make a complaint

Contact us via hello@vegandunk.co.uk if you:

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  • have a question about anything in this privacy notice

  • think that your personal data has been misused or mishandled

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Changes to this policy

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

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Last updated 27 April 2021

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